- Looked up, not recalledAn answer on regulation should rest on the text, so the model reads the law first. In the MetLex test the model on its own wrote “policy” where DORA Article 11(6)(a) says “plans”; with MetLex it reads the passage before it answers.MetLex study, October 2026
- Read-only access, a person checksAI gets read-only access to the material, and a person reviews every result. That is how Joakim set up AI support at a Swedish financial firm, with a reusable library of AI instructions and every source traceable.A Swedish financial firm, 2026
- The agent writes, Joakim reviewsIn 2026 Joakim modernised the TermoSense platform with an AI coding agent and reviewed what it wrote. It works from written runbooks, under an account with only the rights it needs, and every production deploy waits for a go-ahead.TermoSense, 2026
Where Joakim has done it
- Set up the service desk in Jira so an AI agent under its own account investigates new tickets every hour, with read-only access to production, and leaves a root cause and draft reply for my approval.TermoSense, 2026
- Gave the agent runbooks for deploys and troubleshooting and a least-privilege bot identity; every production deploy waits for my go-ahead.TermoSense, 2026
- Set up AI support with read-only access and a reusable library of AI instructions, with a person reviewing every result and every source traceable.A Swedish financial firm, 2026
- Product management of cloud services for AI personalisation, site search and predictive analytics.Episerver, 2016–2020